Issue details

Procurement of Digital Customer Portal

To seek approval to add the Digital Customer Portal scheme to the capital programme and award contract to successful supplier, after tender process. The Digital Customer Portal will enable further customer facing services and process to be digitised, reducing operational costs.

Decision type: Key

Reason Key: Affects more than 1 ward; Expenditure > £500,000 land and property matters;

Decision status: Recommendations Approved

Wards affected: Blackburn Central; (All Wards);

Notice of proposed decision first published: 16/09/2019

Explanation of anticipated restriction:
Procurement documents containing commercially sensitive information.

Decision due: 9 Jan 2020 by Executive Board

Lead member: Executive Member for Digital and Customer Services

Department: Digital and Customer Services

Contact: Peter Hughes Email:

Consultation process

Internal stakeholder consultation throughout the project.

Making Representations: Paul Fleming, Director of Digital & Business


  • Procurement of Digital Customer Portal  
  • EB St John's Refurbishment Project