Issue details
Procurement of Digital Customer Portal
To seek approval to add the Digital Customer
Portal scheme to the capital programme and award contract to
successful supplier, after tender process. The Digital Customer
Portal will enable further customer facing services and process to
be digitised, reducing operational costs.
Decision type: Key
Reason Key: Affects more than 1 ward; Expenditure > £500,000 land and property matters;
Decision status: Recommendations Approved
Wards affected: Blackburn Central; (All Wards);
Notice of proposed decision first published: 16/09/2019
Explanation of anticipated restriction:
Procurement documents containing commercially sensitive information.
Decision due: 9 Jan 2020 by Executive Board
Lead member: Executive Member for Digital and Customer Services
Department: Digital and Customer Services
Contact: Peter Hughes Email: peter.hughes@blackburn.gov.uk.
Consultation process
Internal stakeholder consultation throughout
the project.
Making Representations: Paul Fleming, Director of Digital & Business
Documents
- Procurement of Digital Customer Portal
- EB St John's Refurbishment Project