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Issue details

Digital Customer Portal Phase 2

The Executive board are asked to approve phase 2 of works for the Councils Digital Customer Portal with associated capital expenditure.

Decision type: Key

Reason Key: Expenditure > £250,000;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 27/10/2021

Decision due: 10 Feb 2022 by Executive Board

Lead member: Executive Member for Digital and Customer Services

Lead director: Strategic Director of Resources (SIRO)

Department: Digital and Customer Services

Contact: Peter Hughes Email: peter.hughes@blackburn.gov.uk.

Consultation process

Consultation with Exec Member for Digital and Customer Services will take place.

Comments: Documents considered- Exec Board Decision 08th April 2021 – Digital Strategy 2021-2024, Exec Board Decision 12/09/2019 – Replacement of the Councils Customer Contact Portal, Exec Board Decision 09/01/2020 – Procurement Of Digital Customer Portal.

Documents

  • Digital Customer Portal Phase 2